Shipping & Returns

Items purchased from BrightHealth.com can be returned within 30 days of receipt. Returned items must be in new condition with their original packaging. All shipping shortages must be claimed within five days of your receipt date.

Bright Health must receive all returns in a saleable condition. No credit will be issued for items with altered retail packaging. This includes pricing or other stickers being added to the package, markings of any kind on the box, open or mutilated packaging, visibly aged or yellowed packaging, etc.

Please note: Bright Health does NOT accept returns of products purchased from other retailers.  

SHIPMENTS TO YOUR HOME

Please do not accept damaged cartons. If you receive a shipment with damaged cartons, refuse delivery (noting the reason for refusal) and immediately contact customer service at 800-526-8051. Bright Health must authorize all other returns in advance. Special orders, disposable and discontinued merchandise cannot be canceled and are non-returnable.

To start a return, please follow these steps:

  1. Dial (800) 526-8051 during normal business hours, M-F, EST
  2. Obtain a return authorization number from a Bright Health support representative
  3. Return your unused item using the instructions provided by the Bright Health support representative

All returns must be pre-authorized and have a return authorization number (RA# provided by Bright Health) affixed to each carton. Items returned to us must be sent back using prepaid freight. Without a return authorization number, return shipments will be refused. Merchandise must be returned no later than 30 days from the date the RA# was issued and must be returned in an unused and sellable condition.*

Other returns, if accepted, may be subject to higher restocking charges.  

*Bright Health will only pay shipping charges on returns that are pre-authorized for shipping by Bright Health

RESTOCKING FEES

Once we receive your returned item, our team will review your request and inspect the item. Once it is determined that your item can be returned to inventory, your purchase will be refunded to your original method of payment, minus restocking fees, within one week. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of 3-5 days for the refund to show up on your bank statement.

REFUSED DELIVERIES

Refused deliveries will be refunded minus the cost of shipping.