100% Product Guarantee

As an expression of our confidence in our products' quality and workmanship, Bright Health warrants its products to be free from defects in materials and quality during everyday use by the original purchaser.

Suppose a Bright Health item proves defective in materials and workmanship during everyday use by the original purchaser. In that case, Bright Health will arrange for replacement or repair. To receive a repair or replacement, write to Bright Health's Customer Service, 6753 Engle Road, Middleburg Heights, OH 44130, or email customerservice@carex.com to arrange for warranty service. Repair or replacement is at the option of Bright Health. The warranty may not include:

  • Labor charges incurred in replacement part(s) installation.
  • Repair of any such product.
  • Shipping expenses.

The warranty does not cover problems arising from the usual wear, product abuse, modification, failure to adhere to the accompanying instructions, improper operation, misuse, commercial use, or the use other than for personal, family, or household purposes and excludes shipping and handling charges. BRIGHT HEALTH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER. Some states do not exclude or limit incidental or consequential damages, so the above limitation of exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country.